Genesys Discussion Forum




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Business Discussions
  Forum Last Post Threads Posts
Facilitating customer service interactions using automation
34 111
Customer service delivered across multiple interaction channels
52 131
Consolidation of contact center resources across multiple locations
by vek7
09-19-2013 04:55 PM Go to last post
5 36
Integrating back office processes with everyday contact center activities
12 44
Embracing web-based communities, hosted services and applications to improve service
03-28-2014 02:54 AM Go to last post
44 243
Leveraging outbound communications to improve service delivery
07-29-2013 12:18 PM Go to last post
6 19
Ability to access information, products and services using mobile devices
by cflaw
04-06-2014 09:30 AM Go to last post
10 58
Delivering superior experiences that drive market share, retention, profitability and satisfaction
08-12-2013 06:25 AM Go to last post
18 63
Technical Discussions
  Forum Last Post Threads Posts
Sipspan2 troubleshooting tool
04-07-2014 06:01 AM Go to last post
2 6
Flexible and customizable engine for intelligent call routing
04-22-2014 05:40 AM Go to last post
360 1,163
Automated customer outreach via the voice channel
04-01-2014 02:59 PM Go to last post
185 502
A software, standards-based self-service platform
by Kubig
04-22-2014 06:44 AM Go to last post
521 1,738
Enterprise-level email and web-chat management capabilities
04-02-2014 06:46 AM Go to last post
131 383
Formerly called BPR, this solution enables the intelligent routing of interactions and tasks between front and back offices
by NMac33
02-12-2014 10:16 AM Go to last post
42 134
IP / SIP (2 Viewing)
Open Standards IP/SIP solutions from Genesys
by Alberth
04-02-2014 08:10 PM Go to last post
119 400
General Reporting (2 Viewing)
Reporting and analytics from data gathered from the Genesys product suite
by ScotL
04-17-2014 08:49 AM Go to last post
229 690
A single data repository for all contact center interactions
04-21-2014 07:41 AM Go to last post
78 214
A comprehensive workforce performance management application
567 1,876
Accelerated integration of the Genesys suite and CRM enterprise applications
112 323
Desktop displays for the Designer, Administrator, Manager, and Agent
04-01-2014 07:21 PM Go to last post
109 357
Genesys analytics and real-time management solutions including Interactive Insights and the real-time Advisor applications
by Kubig
01-28-2014 05:09 AM Go to last post
23 52
Developer Discussions
  Forum Last Post Threads Posts
This forum is for general discussion regarding the Genesys SDK products.
180 441
Use Genesys object models to integrate with your environment
by Ernesto
04-17-2014 06:49 AM Go to last post
320 1,122
Integrate directly with underlying servers in your Genesys environment
948 4,273
SIP Endpoint SDK (1 Viewing)
Create a SIP endpoint integration into SIP Server for seamless usability at an agent desktop.
by Kubig
12-31-2013 04:01 AM Go to last post
26 92
This forum is for discussions regarding Customizing Genesys Interaction Workspace.
by zoomcti
Yesterday 03:19 PM Go to last post
132 471
Other Discussions
  Forum Last Post Threads Posts
A track for members who are new to the world of Genesys. Get access to answers and resources - including updated versions of the Rough Guides.
by Kubig
03-11-2014 06:07 AM Go to last post
69 169
The customer and partner training organization of Genesys
by sm268b
03-26-2014 08:03 PM Go to last post
223 600
Planning, training, implementation and project management
02-05-2014 07:09 AM Go to last post
17 32
Close gaps, achieve improvement and deliver returns
9 32
Feedback (1 Viewing)
Share your views
by 1rebel1
03-04-2014 10:36 AM Go to last post
14 46
General Discussions (1 Viewing)
For general discussions about anything and everything. If it doesn't fit in other forums, put it here
04-17-2014 11:07 AM Go to last post
137 317
Private Forums
  Forum Last Post Threads Posts


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Genesys Discussion Forum Statistics
Genesys Discussion Forum Statistics
Threads: 5,009, Posts: 16,750, Members: 219,377
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