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Old 08-16-2011, 11:47 AM
canewell canewell is offline
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Default Genesys support of Avaya AACC 6.2

We plan to upgrade our Avaya CCM to AACCS 6.2 in a few months. In order to do this, our Genesys GVP 7.5 will need to be compatible with this upgrade. Does anyone know if AACCS 6.2 is supported for our GVP?
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Old 08-22-2011, 08:55 AM
René Wagner René Wagner is offline
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Hi,

Aura 6.2 is not listed as supported/tested product with GVP 7.5. And my opinion is that Genesys won't test GVP 7.5 with Aura 6.2 as GVP 7.5 is quite old product.

I would recommend you to contact your Genesys partner or Genesys directly and discuss your situation.

R.
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